“We’ve worked with other IT companies in the past, but the service from McLane is far and away the best we’ve ever received!”

Texas Associates Insurors/NewFirst Insurors is a risk management specialist that’s been serving clients around the world for over 60 years. Their expertise and unique approach have positioned them among the highest-rated agencies in Texas, and throughout the U.S.

IT Services in Waco Texas
Texas Associates relies heavily on technology to maintain the highest levels of service: “IT is the lifeblood of our agency,” says Laurie Barnes. “Everything we do centers around our ability to serve our clients in a timely, professional manner.”

The Situation

Texas Associates experienced two separate Cryptowall ransomware infections. Unfortunately, their previous Managed Service Provider did not advise them adequately which resulted in a significant loss of network downtime and lost productivity.

They contacted us because of our expertise and customized services:

“We needed the best, most current and reliable hardware and software available,” states Barnes. “McLane’s business model, which is based on strong client relationships, is also the way we operate, so it greatly appealed to us. They did an excellent job presenting their abilities, and we felt very comfortable with their management and the depth of expertise.”

The Solution

We immediately secured their infrastructure, and implemented a comprehensive backup and redundancy system. This proved crucial when Texas Associates experienced a third instance of the CryptoWall virus—Our proactive measures stopped the virus from spreading.

We immediately moved them to their backup server while restoring their data. When this was complete, we moved their data back to the clean server. They continued working without downtime.

Today

Today, we provide Texas Associates Fully Managed IT Services, including:

  • 24/7 Help Desk Support – With personal service, so any issues or queries are resolved immediately.
  • IT Reviews and Project Support –To ensure they get the best tech support.
  • Network Monitoring & Maintenance – With software and security that’s constantly updated so network health is kept in optimal condition.

Texas Associates recommends us for our professionalism, knowledge and business principals.

“The experts at McLane work well with our staff and are committed to keeping everyone up and running with the least amount of interruptions,” remarks Barnes. “We highly recommend their services to others.” 

Don’t let ransomware hold your business hostage. McLane Intelligent Solutions will keep your data safe, and prevent IT issues before they cause expensive downtime. Contact us at (254) 791-8300 or info@mclaneintel.com to learn more about what we can do for you.