Insurors of Texas & Insurors Indemnity is a full-service insurance and investment company located in both Waco and Austin, Texas.  Their 70+ employees provide a comprehensive range of commercial and personal insurance products, along with strategic planning and consultation services to reduce claim frequency and severity.

Insurors of Texas prides themselves on delivering leading-edge products to their clients. However, they wanted to improve their business and grow.  To do this, they needed to upgrade their aging technology and find a reliable and capable IT Partner to work with.

Their Problems

Technology was integral to providing services to their clients. Their employees relied on it on a daily basis to communicate and coordinate with agents.

Their current IT situation was entirely untenable, with:

  • Poor Help Desk Support;
  • Insufficient Project Engineering & Support;
  • An aging IT network with ongoing equipment failures;
  • Non-existent discussions with IT staff about emerging technologies;
  • A physical server ratio that was disproportionately high; and
  • Vendor Contract Negotiations that weren’t being addressed.

Their Internal IT staff didn’t have the skills nor experience to solve these problems. As a result, Insurors of Texas was experiencing significant IT pain. They required an IT Partner who could not only bring their technology up to date, but implement solutions and support that would help them improve their services and grow their business.

Our Solutions

We assessed their entire network situation and implemented a new, secure and reliable IT infrastructure that now provides what they need.

  • Microsoft Hyper-V virtualization solutions to address past limitations with their current server environment.
  • Hosted Email with the features and benefits to enhance email communications
  • Remote Support for network health and operability
  • A Fortinet Fortigate firewall solution, combined with a comprehensive antivirus solution, to ensure a comprehensive cyber security solution that protects all data, the network and the reputation of the business.
  • Zultys Business Telephone services are providing reliable VoIP voice communications with the latest applications.
  • A Datto Backup and Disaster Recover (BDR) solution to ensure all data is protected and removes the risk of extended downtime by ensuring all systems can be recovered in an expedited fashion.

Today

The staff at Insurors of Texas & Insurors Indemnity now has the IT infrastructure and support they required to improve their services. Today, at their request, we are now acting as their IT Partner and providing:

  • 24/7 Help Desk Support for all their technology
  • Monitoring and Maintenance for their BDR, Firewall and Antivirus
  • System-wide Patching Monitoring & Maintenance
  • Printer & Copy Support
  • Server Management

“The folks at McLane are very efficient, helpful, and friendly; plus, they fix issues right away!  They are always here when we have questions. With their expertise, we’re able to provide the service our clients rely on us for, and we have the infrastructure to help us grow.  We highly recommend the experts at McLane.”—Heather Wells, Insurors Indemnity.

Are you still trying to operate with outdated technology and insufficient IT support and service? McLane Intelligent Solutions can help you improve and grow your business with the right IT solutions. Contact us at (254) 791-8300 or info@mclaneintel.com to learn more about what we can do for you.