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Credit Card Fraud – Are You Liable?
Colorful Vector Credit Cards Set Illustration Isolated on White Background

If your business accepts credit card payments with a swipe machine you could be liable for counterfeit fraud! Scared? You should be! Europay, Mastercard, and Visa created a standard for smart payment cards, payment terminals, and automated teller machines. This standard maintained by EMVCo, a consortium consisting of American Express, China UnionPay, Discover, JCB, Mastercard, […]

Should You Send that Email?

Have you ever spent more than 10 minutes trying to craft the perfect email? Have you ever wondered how much time you could save if you didn’t waste time writing and perfecting emails and instead called someone? Here’s a great flowchart to help you determine if you really want to hit the send button!

Just Agree with me Already!

It’s tiring explaining yourself to someone who just isn’t getting it. They’ve made up their mind and they are stubbornly sticking to their opinion. You have facts to back-up your point, but they just aren’t listening. Worse yet, they think you’re the one being unreasonable! This is an all too familiar cycle. The difficulty is […]

What’s the best time of day to send an email?

Do you ever wonder if your emails are actually being read? Outlook offers the read receipt option, but receiving a message every time someone reads your email can be tiring.  Another option would be strategically sending your email at a time when it is most likely to be read. USA Today published an article with […]

Never Attend a Meeting Without a P.A.L. – Meetings Part 1

What comes to your mind when you’re invited to a meeting? Do you think about how bored you will be or about how much other work you have to do? Do you think about how frustrated and horribly unproductive you will feel by the time the meeting is finally over? The typical meeting is perceived […]

Slowing Down to Speed Up

Have you ever noticed the impact of high stress on your personal productivity, or the productivity of your organization? Consider this vicious cycle: The cycle starts with increased stress. An example of this would be encountering a roadblock in a project with a tight deadline. As the deadline gets closer I start speeding up my […]

6 Tactics for Decreasing Employee Turnover
People Management Flow Chart

It costs at least 20% of a person’s annual salary to replace an employee. That cost includes productivity loss during training, recruiting, and lost work while the position is vacant. The cost of losing an executive employee can be up to 213% of their salary. Here are 6 tactics for increasing employee engagement and decreasing turnover. […]

Don’t Make This VoIP Mistake

Would you make a critical client call on your smartphone while driving through a bad cell area? Absolutely not! Your client’s frustrations due to poor quality will be directed at you because, in your client’s eyes, your system is messed up, not theirs. Voice over Internet Protocol (VoIP) can be as bad as a 1990’s […]

Introducing Our Customer Success Team!

I am excited to introduce you to our new Customer Success Team! The video below introduces you to the team and reveals our new multi-channel digital content strategy, which has been thoroughly crafted to provide you with invaluable resources to help grow your entire business, above and beyond just IT. We will be aggressively releasing blog posts, ebooks, webinars and […]

Collaboration and Office 365

“Collaboration – the action of working with someone to produce or create something” Really – what’s the big deal with this collaboration? When I was young, we traded files on a floppy disk (8” then 5-1/4” then 3-1/2” – I’m serious, Google it…) and later had a shared drive on a server. I could make […]